Refund, Cancellation & Delivery Policy
Last updated: July 21, 2026
This page is maintained by the ProtocolMD team to describe how ProtocolMD operates. It is informational and not legal advice.
Delivery of service
ProtocolMD is a fully digital software-as-a-service product. There is no physical shipment. Access to paid features is delivered instantly and electronically to your account as soon as your payment is confirmed by our processor (SafePay for Pakistani cards, Paddle/LemonSqueezy internationally). If Pro features do not activate within 15 minutes of a successful charge, email drfahadgul1@gmail.com with your order ID and we will provision access manually.
Free trial
New accounts may receive a free trial of Pro features. No payment is collected during the trial and it ends automatically.
14-day refund
If you are not satisfied with a Pro subscription, you may request a full refund within 14 days of the initial purchase or any renewal, provided you have not abused the Service. Refunds are issued to the original payment method via our processor (Paddle, LemonSqueezy or SafePay) and typically arrive within 5–10 business days.
Cancellations
You can cancel auto-renewal at any time from your account or by emailing drfahadgul1@gmail.com. Cancellation stops future charges; you retain Pro access until the end of the current billing period.
Exceptions
- Refunds for partial months beyond the 14-day window are at our discretion.
- Accounts terminated for breach of Terms are not eligible for refunds.
How to request
Email drfahadgul1@gmail.com with your account email and the order ID from your receipt.